Refund policy

Returns & Refunds                    

The Policy envisages the terms and conditions under which: 

• You are permitted to return goods purchased by you, subject to a valid reason;
• A refund may be obtained for goods purchased by you, subject to certain conditions

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

What can I return and when?

• You receive a faulty or defective product.
• You receive a product that is different from what you ordered.

Conditions for returning products

• The products must be returned in the original condition they were received in, along with the original invoice.
• Products must be in their original form and packaging.
• Brand packaging should be intact.
• Replacement of a product will be subject to availability of the product on the website at that time.

To raise a refund/return claim, please send an email to hello@charkochaubara.com. Your email must contain name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within 24 hours of receipt of the product and we must receive the product within a week of raising the claim.

Refund

• Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item, we will notify you on the status of your refund.
• If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway / Bank.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In case, the courier package in damaged kindly do not accept the parcel and raise the issue with us at hello@charkochaubara.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.